Navigate to your Vable user list and ensure the user has a profile with the appropriate user role set - only users set as Global Administrators, Standard Administrators and Newsletter Curators have access to the administrator interface. Learn more about the Vable User Types.

Ensure they are navigating to the correct URL - app.vable.com (or for the Beta Admin interface admin.vable.com).

Note that passwords are case sensitive, so they may need to try again, ensuring they enter it exactly as it was originally created. If this fails, suggest they use the “Forgot Password?” link on the login screen to reset their password. Alternatively, as an administrator you can prompt a password reset email to be sent to them by selecting “Reset Password” from within their user profile.

MyVable is an add-on product that is purchased separately to the Vable InfoPro administrator interface. Check whether your organization has a license for MyVable by clicking on the profile icon in the upper right corner of the Administrator interface. If MyVable exists in the dropdown menu, your license does include MyVable and you should proceed to the next troubleshooting step.

Check whether your account’s User Settings are set to enable End User access to MyVable. Note that this may be disabled while your organization is setting up the platform ahead of rolling out MyVable to End Users. Learn more about End User Access to MyVable.

Navigate to your Vable user list and check that the user has a profile corresponding with the email address they are attempting to use for logging in.

Ensure they are navigating to the correct URL - my.vable.com.

Note that passwords are case sensitive, so they may need to try again, ensuring they enter it exactly as it was originally created. If this fails, suggest they use the “Forgot Password?” link on the login screen to reset their password. Alternatively, you can prompt a password reset email to be sent to them from within their user profile.