Once added to the platform, a source will be assigned a ‘health’ status which will be updated each time our web crawlers visit it to pick up content. This status corresponds to the state of the source and its content during the most recent visit. 

Source statuses and their meanings: 

NEW 

  • This is a newly added source and our web crawlers have not yet visited it to pick up content. 
  • If you added an RSS feed, you should shortly see its status change, as these are visited automatically after being added. Web pages, which require set-up from our team, will be in this state until set-up has been completed. 

HEALTHY

  • The source was accessible during the last visit and is producing content on a regular basis, as expected. 

ERROR

  • The source was not accessible during the last visit or had a technical error. 
  • Sources with this status are fixed on a regular basis by our content team. If you notice a source in this state and you need content from it for an upcoming publish, report it to the team using the “Report to Vable” function under the source’s actions menu. 

CONTENT ERROR

  • The source was accessible during the last visit, however our web crawlers could not see any articles in it. This includes articles which are new or ones which are recognised as existing in our system. 
  • This status is quite common for RSS feeds from certain publishers, as they will often clear their feeds after a publish. If you have an RSS source in this state, but you see content in the feed when you open it in your browser, simply click “Schedule” and wait for the content to come into the system. If this does not work, report the source to Vable. 
  • Web pages in this state usually require attention from our content team. These sources are fixed on a regular basis by the team, however if you notice a source in this state and you need content from it for an upcoming publish, report it to Vable. 

WARNING 1 and WARNING 2

  • Each source has two ‘warning’ periods selected during initial set-up by our content team. These periods are used to spot sources which have not updated in a longer- than-expected timeframe. 
  • It is important to understand that sources with this status are still accessible to our web crawlers and are still displaying existing (older) content. They have simply not provided any new content in longer than the selected periods. 
  • Example: Today is 1st August 2018,  the last article published on the News page for Company A is dated 22nd June 2018. We have set this source up to go into Warning 1 state if the source does not produce new content for more than 1 month and into Warning 2 if it does not produce new content for more than 3 months. This source would be in Warning 1. 
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