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Manually Curated Newsletters enable you to control exactly what your subscribers receive. Administrators can review, edit and/or exclude articles, or other useful information before publishing. These are excellent for precision client or industry news where results need to be checked and/or formatted.

This guide assumes that you have satisfactorily set up searches within Topic(s) as outlined in the Quick Start Guide, and you are ready to set up your Newsletter.

Create your Newsletter Shell

To start, navigate to the Newsletters tab and select Build Newsletter.

Follow the steps below, but keep in mind you can return at any time to amend the settings by opening the Newsletter Details view. 

1. Title: You must give your Newsletter a title. This will also be the email subject line of published emails.

2. Description: This description will be visible on the Newsletter page and on the My Subscription page, visible to end users.

3. Type: Select Manually Curated from the dropdown menu.

4. Sending Options (optional): While your organization can have default values automatically applied to all Newsletters, you can customize the sender name, reply-to name and reply-to address within this field.

5. Create: Click to create the shell of your Newsletter.

Note that you will not be able to activate the Newsletter until you have added subscribers to it. 

Adding Content

Once the shell of your Newsletter has been created, you will need to add Topics to populate it with content.

Managing Topics

Click on the Configure Newsletter button on the left. This will launch the Newsletter Configuration dialog box where you can create a New Topic or add an Existing Topic.

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If you have already created your Topics (as instructed here), click Existing Topic.

Using the search bar and/or filters, find your desired Topic(s) and tick the box (1) beside each Topic you want to include. Click Add Topics (2).

This will return you to the Newsletter Configuration view. Using the drag and drop functionality, you can rearrange your Topics. You can add more Topics as required. When you have finished, close the dialog box and return to the Newsletter content page.

Note: If New Topic is selected instead, you will be creating an Alert Topic for your Newsletter.

Loading content

Now it is time to bring the content into your Newsletter - click on Load New Content. Content is only brought into your Newsletter when this action is completed to allow you to work on the Newsletter without anything else being added automatically and without notice.

Loaded articles will display in the content window, and any new articles after the last load will be in pending content until you decide to load them in the Newsletter. New content will be clearly marked.

A note about pending content:

In some instances, there may be a large number of pending content but your intention is to only publish a few select items. You can deselect the box labeled “New content items will be included in newsletter” prior to loading in the new content. This will load the new items as excluded, allowing you to review and include those select items. Leave the box checked to load all items as included by default.

Managing your Curated Content

Once you have loaded the articles, you can start reviewing content. The combination of Custom quick options on the left, as well as the icons on the right side of the articles list, give you total control over the final result of your Newsletter. To help you identify what each icon does, hover your mouse pointer over them, and see additional information below.

Custom quick options 

Under the 2 teal buttons for Configure Newsletter and Upload Article on the left, you can find Custom quick options

You are given options to apply different views across the entire Newsletter from here.

  • Hide topic descriptions - if the Topic has a description, you may want it included in the Newsletter. This can allow you to give your readers additional information about the Topic.
  • Hide duplicates - this removes articles which have identical titles. Automatic deduplication happens against all Topics in the Newsletter and only applies to articles appearing in the same publish of the Newsletter.
  • Hide excluded - when you are curating your Newsletter, you may want to view all items - even those you have already excluded. Uncheck this option to view the excluded items in the Content pane, these will be highlighted in pink and labeled as “Excluded”. Once you have finished curating, you can check the box to hide those excluded items, giving you a clear view of content which will be published. Note that this is for curation purposes only, excluded items will never be published to end-users.
  • All topics - This option determines which Topics are visible in the article list for curation purposes only. This allows you to review the content from all Topics simultaneously or select Topics only, allowing you to hide out Topics on which you are not currently working. Note that the visibility selected here has no bearing on the content which will publish in the Newsletter. To keep a Topic from publishing entirely, deactivate the Topic in the Newsletter Configuration window.

If at any point you need to look at what effect your changes are having on the final Newsletter, click on the preview tab.

Curation Icons

There are a collection of icons on the far right which enable you to manipulate your content. As a first step, click the full screen mode icon (the four outbound arrows) so you have more room in which to work.

  • As well as the full screen mode, in the top line of icons you have options to specify the ordering of content items, create a new temporary Topic, and include/exclude content items. These options are applied to the Newsletter as a whole. For instance, if you choose to Include/Exclude content items from here it will Include/Exclude all content items from your Newsletter in bulk.
  • Creating a temporary Topic will add a new section to which you can manually add items. You can edit the name and description of the section as required. A Temporary Topic will exist for this one publish only. Once the Newsletter has published, the section will disappear.
  • Each Topic is identifiable by its grey coloured title banner. The icons within this will apply changes to that specific Topic only. Options include: temporarily editing the Topic title (for the next publish only); adding a new content item; toggling on/off the title visibility; and including/excluding all articles within the Topic.
  • Adding or removing the Topic title with the Toggle title visibility is dependent on your preferences and how you want your Newsletter to look. For instance you may want to divide your articles under clear headings. Or you may prefer a single list of articles with no signposting in the header.
  • Occasionally you might want to add comments to an article, especially if you want to draw your readers’ attention to a section of an article or report. By clicking on the toggle comment icon, you can add comments under any article or document. Filled speech boxes indicate that there is a comment attached; while a white speech box indicates the comment field is empty.
  • The 8 dot icon to the left of the article details can be used to drag and drop the article into any other topic, or newly created section, or indeed, reordered within the Topic itself. Hover over the icon, click, and move. As a reminder, if you wish to re-order the Topics in the Newsletter, you’ll need to click on Configure Newsletter.
  • You can edit the title or description of articles using the grey pencil icon which appears when you hover over the article. Make your changes and click update.

Once again if at any point you need to look at what effect your changes are having on the final Newsletter, click on the preview tab.

Excluding items

You are able to exclude individual articles from your Newsletter simply by clicking on the X on the right side.

You may only be including a handful of items in the final publish so you might want to start from a position of excluding everything from a single Topic or even from the entire Newsletter. Click on the circular plus/minus icon to include/exclude content items from the top level or the relevant Topic.

If you exclude something by mistake, you can reinclude it by unticking the Hide excluded box in the Custom quick options on the left hand side. Your article will appear in pink with a red excluded tag so you will know it will not be included in your Newsletter. To include it again, simply click on the undo arrow.

If an entire Topic is empty, the toggle title visibility icon will have a line through it. The Topic heading will not appear in your published Newsletter unless you explicitly click to include it. The icon will indicate its visibility as you toggle it off and on.

Including items

On occasions you might want to include extra items, which may not have been picked up by a Topic. This is useful if you want to highlight a new document on your organization’s intranet, a piece of knowhow or report, or an item online - you can include anything you want.

To upload an article click on the Upload Article button and fill in the information as required. You can add an article URL or upload a document from your desktop. This will create a new section to which you can rename/add a description as you wish. If you want to add this new article or document to a different Topic, just drag and drop it as required.

You can also add items under existing Topic headings by clicking Add new content item to the right of the Topic heading. You have full editing and formatting flexibility to add summaries, full text, or links. This is useful for including items which do not otherwise have an associated URL or document.

Once again if at any point you need to look at what effect your changes are having on the final Newsletter, click on the preview tab.

Previewing your Newsletter

Select the Preview tab to view the Newsletter’s current template, you can select a new one if desired. Click Save Changes to apply a new template to your Newsletter.

Within the Preview tab, you also have the option to add custom Header and Footer text to your Newsletter. Select the pencil icon next to the appropriate field, insert your text, and format using the toolbar. You can add links or mailto links if required. Select the OK button to close the pop-up, toggle on to activate, and select Save Changes.

Adding Subscribers

To add subscribers to the Newsletter, click within the Users* field of the Subscribers box. Note: your organization may have a licence which includes Units (predefined groups of users) and these would be added via the Organization Units field of the Subscribers box.

This will bring up the dialog box to select (or remove) subscribers from the Newsletter. Anyone with a user profile on your account can be added as a subscriber. There are three tabs within the popup to allow you to quickly view users currently subscribed to the Newsletter, those who are not currently subscribed to the Newsletter, and all users. The search box also allows you to search within the lists.

To add or remove subscriber(s), select the check box next to the name(s) and click Update Users when finished to save your changes.

Publishing your Newsletter

Once the content of your Newsletter is finalized, you’re ready to publish. Manually Curated Newsletters will only publish when an administrator selects this action.

Test publish

If you want to receive a copy of the Newsletter before it is sent out to your users, send yourself a Test publish which will go only to your email address. You can then edit the Newsletter or publish it to your subscribers.

Publish

To publish the Newsletter immediately to all subscribers, select Publish and confirm the action.

Once a Newsletter is published, the content will be cleared and new articles since the last publish will begin to queue until the next time you Load New Content.

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